Fortuna Digital FAQ
Fortuna Digital FAQ
Answers about Fortuna Digital, digital game purchases, activation, delivery, and support. Last updated: 4 August 2026.
What is Fortuna Digital?
Fortuna Digital is an online store that sells digitally delivered PC games and activation keys. Product details, platform, and activation requirements are shown on each product page before purchase.
Who operates Fortuna Digital?
Fortuna Digital is operated by NordByte trading as Fortuna Digital. Registered address: Sarphatistraat 173-2, 1018 GE Amsterdam, The Netherlands. KvK (Reg#) 97614521. VAT (BTW) NL005278414B97.
Where is Fortuna Digital based?
Fortuna Digital is based in Amsterdam, The Netherlands, and serves customers in supported international markets where products are offered.
What products does Fortuna Digital sell?
Fortuna Digital primarily sells downloadable PC games and digital activation keys. Edition, included content, platform, and activation rules are listed on the relevant product page.
Which gaming platforms are supported?
Most products activate on Steam when stated on the product page. Other platforms may be supported where clearly listed. Always verify the platform before checkout.
How are digital products delivered?
Digital products are delivered electronically after a successful payment and any required security or fraud-prevention review. Delivery timing can vary when additional verification is needed.
Are products region-restricted?
Some products have regional activation restrictions. The countries or territories where a product can be activated are displayed on the product page before purchase.
How can I check whether a game works in my country?
Check the activation region shown on the product page while using your actual country of residence. Do not use a VPN or false location information to bypass territorial restrictions.
Why do prices differ between countries?
Prices may vary by country because of regional pricing, local taxes, currencies, promotions, and market conditions. The final amount payable is shown before checkout.
How can I request a refund?
Refund requests can be submitted through your Fortuna Digital account for the relevant order. Eligibility depends on the product state and the applicable terms. See the Terms and Conditions.
What should I do if a key does not work?
Confirm you are using the correct activation platform and that your account meets the regional requirements shown on the product page. If the issue continues, contact support with your order number and the exact activation error.
How can I contact Fortuna Digital?
Use the contact page or the support options shown in your account. Provide your order number when asking about a purchase.
How can publishers work with Fortuna Digital?
PC game publishers interested in distributing their catalog through Fortuna Digital can learn more on the For Publishers page.
Where can I find privacy and cookie information?
See the Privacy Policy and Cookie Policy for how Fortuna Digital handles personal data and cookies.