Terms and Conditions

FORTUNA DIGITAL – FORTUNA DIGITAL | TERMS AND CONDITIONS
Version 1.2 — Last updated 30 June 2025

Introduction & Definitions
Scope of Services
Account Registration & Use
Orders, Delivery & Fulfilment
Pricing, Currency & Payment
Returns & Withdrawal Policy
Intellectual Property & Licence
Prohibited Conduct
Gift Cards, Coupons & Store Credit
Pre-orders, Regional Locks & VPN Use
User Content & Community Rules
Limitation of Liability
Account Suspension, Termination & Appeals
Changes to Terms
Governing Law, Dispute Resolution & Force Majeure
Contact, Notices, Accessibility & Archived Versions
Export Control & Sanctions Compliance

APPENDIX A — EU/UK Model Withdrawal Form

1 | INTRODUCTION & DEFINITIONS

1.1 Who We Are

These Terms and Conditions (“Agreement”) govern the relationship between you (“User”, “you”) and Fortuna Digital — a sole proprietorship operating the Fortuna Digital storefront.

KvK No. 97614521 · VAT No. NL282929903B01
Registered address Sarphatistraat 173-2, 1018 GE Amsterdam, Netherlands
Telephone +31 644 189 277 · E-mail [email protected]

1.2 Our Services (“Services”)

Website — https://fortunadigital.net
Official mobile / desktop / browser applications
Partner platforms — Steam®, Ubisoft Connect™, Epic Games Launcher, etc.
Key-Delivery API & support systems
Official social-media channels & community forums

1.3 Key Definitions

Term	Meaning
Account	Personal profile secured with e-mail & password (optional 2-FA)
Product	Digital video-game activation key, DLC, in-game currency, season pass, digital gift card or coupon
Order	Completed payment transaction for one or more Products
Key / Activation Code	Unique alphanumeric code that activates a Product on a third-party platform
EULA	End-User Licence Agreement imposed by the publisher/developer
Region Lock	Restriction allowing activation only in specified countries
UGC	User-generated content (text, images, video, links, etc.)
Service Components	Website, apps, API, community, support & delivery infrastructure

1.4 Binding Acceptance

By clicking “Buy and Waive My Right of Withdrawal”, creating an Account or using any Service you:

confirm that you have read and accepted this Agreement, the Privacy Policy and Cookie Policy; and
expressly request immediate digital delivery and acknowledge that your statutory withdrawal right ends once the key is displayed or automatically connected (§ 6).

If you do not agree, do not create an Account, purchase Products or use the Services.

1.5 Language

This Agreement is drafted in English. In case of conflict, the English text prevails over any translation.

2 | SCOPE OF SERVICES

2.1 Components & Typical Risks

Component	Scope	Mitigated Risk
Website	E-commerce storefront, dashboard, support portal	Domain hijack, downtime
Applications	Official mobile / desktop launcher	Store-policy breach
Key-Delivery API	Instant / delayed code or download	“Not delivered” claims
Partner integration	Steam, Ubisoft Connect, etc.	Third-party client outages
Community area	Reviews, forums, wishlists	Defamation, copyright issues
Support system	Tickets, live chat, KYC	Charge-backs, phishing

2.2 Matters Outside Fortuna Digital’s Control

Third-party platforms (server downtime, DRM, policy changes); connectivity & hardware; physical shipping (digital-only service); beta or experimental modules (“as is”).

2.3 Service Interruptions

We may suspend Services for maintenance, security or force-majeure. Compensation is excluded except where mandatory consumer law provides otherwise.

2.4 Prohibited Technical Misuse

Reverse engineering, scraping, automated data collection, DDoS, unauthorised API calls and region-lock circumvention are strictly prohibited (§ 8).

2.5 Software Updates (EU 2019/770)

Where publishers supply updates to retailers, Fortuna Digital will provide them for a reasonable period to maintain conformity.

2.6 Micro-Transaction / Live-Service Disclaimer

In-game purchases are operated by publishers; Fortuna Digital is not liable for in-game charges or refunds.

3 | ACCOUNT REGISTRATION & USE

3.1 Eligibility & Age

One Account per natural person/household. Minimum age 16 (13–15 with parental consent). You must respect Product age ratings.

3.2 Accurate Information & KYC

Provide true, current information. Identity/payment verification may be requested for high-risk orders.

3.3 Credentials & Security

Keep password & 2-FA confidential, monitor account activity, report breaches promptly.

3.4 Permitted / Prohibited Uses

Action	Status
Personal, non-commercial use	✅
Resale of keys/accounts, café rental, dropshipping	❌
Multiple accounts for promo abuse	❌
VPN/proxy during purchase or activation	❌

3.5 Profile Privacy

Default: Public. You may switch to Private in Settings › Privacy.

3.6 User-Requested Deletion

Account › Close Account. Irreversible; unused keys/store credit forfeited.

3.7 Fortuna Digital Suspension / Termination

Violations, fraud, multi-account abuse, legal obligations may trigger key revocation, credit freeze, data retention (§ 13).

4 | ORDERS, DELIVERY & FULFILMENT

4.1 Order Flow

Cart → Payment & Confirmation → Payment Authorisation → E-mail Acknowledgement → Instant Digital Delivery → Invoice PDF.

4.2 Contract Formation

A binding contract forms when the Product is digitally delivered; Fortuna Digital may decline an order until that moment.

4.3 Digital Delivery = Completion

Delivery is complete when a key is shown on-screen/emailed, a key-less connect flow succeeds, or store credit is granted. Backup is your responsibility.

4.4 Legal Conformity Guarantee (EU 2019/770)

For at least two years keys must work and match description. If defective (e.g., already used, wrong region, invalid) you are entitled to:

replacement; failing that
appropriate price reduction; or
contract termination & full refund.

4.5 Pre-orders

Payment captured immediately. Release dates may change; early access not guaranteed. Statutory withdrawal right remains until delivery.

4.6 Charge-backs

Unauthorised charge-backs ➜ key revocation, account suspension, debt collection.

4.7 Price, Tax & Currency

Prices include VAT/GST where applicable. Obvious pricing errors may be corrected prior to fulfilment.

5 | PRICING, CURRENCY & PAYMENT

Accepted methods: major credit/debit cards, PayPal, Apple Pay, Google Pay, selected local methods.
Strong Customer Authentication (3-D Secure) may be required; failure cancels the order.
Paying in another currency may incur FX/bank fees for you.

5.1 Refund Processing Time & Method

Approved refunds are credited to the original payment method where possible, otherwise to Fortuna Digital wallet credit, and are processed within 5–7 business days after approval.

5.2 Omnibus Price Transparency

During discounts we display the lowest price applied during the 30 days preceding the promotion.

6 | RETURNS & WITHDRAWAL POLICY

6.1 Statutory Withdrawal (EU/UK — 14 Days)

You may withdraw until digital delivery begins. By requesting immediate delivery you waive this right once the key is displayed or connected.

6.2 Fortuna Digital Voluntary Refund (7 Days)

Fortuna Digital may grant a goodwill refund or store credit when all conditions below are met:

Unused or Duplicate Key — key has not been viewed, downloaded or redeemed or duplicate purchase remains unused.
Timely Request — submitted within 7 days of purchase and at least 48 hours before official launch.
Proof of Issue — provide reasonable evidence (error message, duplicate order ID, screenshot).

6.3 Refund Exclusions

No refunds for: viewed/downloaded/redeemed keys; mystery bundles; DLC-only codes; purchases made or activated via VPN/proxy against regional rules; keys bought with gift cards already used; hardware or OS incompatibility.

6.4 How to Request

Account › Orders › “Request Refund”; include order number, key, evidence. Response within 72 hours.

6.5 Good-Will Exception

Once per account Fortuna Digital may deactivate an unused-but-viewed key and issue store credit.

6.6 Effects of Refund

Cancelled keys stop working; related in-game progress may be lost.

7 | INTELLECTUAL PROPERTY & LICENCE

Fortuna Digital and Fortuna Digital trademarks & site assets © Fortuna Digital. Publisher marks remain theirs. You receive a personal, non-transferable, revocable licence. Publisher EULA supersedes. No reverse engineering, scraping, derivative works, commercial exploitation or brand imitation. By submitting UGC you grant Fortuna Digital a perpetual, royalty-free, sublicensable licence and waive moral rights where law allows.

8 | PROHIBITED CONDUCT

Technical — bots, malware, scraping, VPN masking, region-lock circumvention, DDoS, unauthorised API calls
Financial — key resale, charge-back abuse, coupon stacking, money laundering
Content — illegal, hateful, infringing, personal-data leaks, spam
Illegal activities — gambling, child exploitation, sanctioned-party trade

Violations may result in content removal, key revocation, suspension, termination, legal action.

9 | GIFT CARDS, COUPONS & STORE CREDIT

Gift-card balance is deducted at payment. Validity: at least 24 months (5 years if no expiry printed). Lost/stolen codes are your responsibility. Misuse ➜ code revocation (§ 13).

10 | PRE-ORDERS, REGIONAL LOCKS & VPN USE

Release dates may change; early access not guaranteed. Region-lock labels (Global / Region Locked / Client Region Locked) appear on the Product page and at checkout. Purchasing or activating via VPN/proxy is forbidden and voids support/refund rights. If the price drops before launch, Fortuna Digital may (at its discretion) issue store-credit for the difference. No refunds < 48 h before launch.

11 | USER CONTENT & COMMUNITY RULES

You grant Fortuna Digital a perpetual, royalty-free licence to host, modify, display UGC; moral rights waived where lawful. Illegal, hateful, infringing, personal-data or spam content is forbidden. Fortuna Digital may edit, remove, mute or ban. DMCA/notice-and-takedown procedure applies.

12 | LIMITATION OF LIABILITY

Services are provided “as-is” except mandatory guarantees. Fortuna Digital is not liable for indirect, incidental, special losses (profit, data, reputation). Maximum aggregate liability = higher of (a) price of the affected Product or (b) total spend with Fortuna Digital in the last six months, except where mandatory consumer law provides otherwise. Third-party client outages lie outside Fortuna Digital’s control. You indemnify Fortuna Digital for damages arising from your breach of these Terms.

13 | ACCOUNT SUSPENSION, TERMINATION & APPEALS

Codes A-1–A-5: breach, fraud, multi-account, security threat, legal order.
Suspension — key/connect disabled, credit frozen.
Termination — assets forfeited, re-registration banned.
User deletion — irreversible; unused keys/credit forfeited.
Appeal via e-mail within 14 days; decision in 10 business days.

14 | CHANGES TO TERMS

Fortuna Digital may update Terms anytime. Notice via site banner/e-mail; changes take immediate effect unless stated. Continued use = acceptance. Prior versions archived for at least five years.

15 | GOVERNING LAW, DISPUTE RESOLUTION & FORCE MAJEURE

Dutch law governs; stronger local consumer rules preserved. Jurisdiction: Amsterdam District Court. ADR: Stichting Geschillencommissie (https://www.degeschillencommissie.nl). EU ODR platform: https://ec.europa.eu/odr. Parties seek amicable resolution (30 days) before formal action. Force-majeure relieves obligations; if > 30 days, undelivered orders may be cancelled.

16 | CONTACT, NOTICES, ACCESSIBILITY & ARCHIVED VERSIONS

Postal: Fortuna Digital, Sarphatistraat 173-2, 1018 GE Amsterdam, NL
Phone: +31 644 189 277 · E-mail: [email protected]
Alternative accessible formats available on request. Historic versions retained five years. E-mails to your account address are deemed received immediately.

17 | EXPORT CONTROL & SANCTIONS COMPLIANCE

You must comply with EU dual-use, U.S. EAR & OFAC sanctions. No sales or activations to embargoed territories or sanctioned users.